1. Introduction
ZaPrint ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at zaprint.in (the "Platform"). By using ZaPrint, you agree to the terms of this policy.
2. Information We Collect
We collect information to provide and improve our printing services:
- Account Information: Name, email address, phone number, and pincode when you create an account.
- Documents: Files you upload for printing. These are stored temporarily and encrypted.
- Payment Information: Payment details processed through our secure third-party payment providers. We do not store your full card details.
- Usage Data: Information about how you interact with the Platform, including pages visited, features used, and device information.
- Location Data: Your city and pincode to help you find nearby print shops.
3. How We Use Your Information
- To process and fulfill your print orders
- To connect you with nearby partner print shops
- To send order status notifications and pickup alerts
- To process payments securely
- To improve our platform and user experience
- To communicate important service updates
- To prevent fraud and ensure security
4. Document Security
Your documents are encrypted during upload and storage using industry-standard AES-256 encryption. Documents are only shared with the print shop you select for your order. All documents are automatically deleted from our servers within 24 hours after your print order is completed or cancelled. We never access, read, or analyze the content of your documents.
5. Data Sharing
We do not sell your personal information. We share data only in the following cases:
- Print Shops: Your document and order details are shared with the shop you select to fulfill your print order.
- Payment Processors: Payment information is shared with our secure payment partners to process transactions.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
- Analytics: We use anonymized, aggregated data for analytics to improve our services.
6. Cookies & Tracking
We use essential cookies to keep you logged in and maintain your session. We also use analytics cookies (such as Vercel Analytics) to understand how users interact with our Platform. You can manage your cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access and download your personal data
- Update or correct your account information
- Delete your account and associated data
- Opt out of marketing communications
- Request information about how your data is processed
8. Data Retention
We retain your account data for as long as your account is active. Order history is retained for 12 months for your reference. Uploaded documents are deleted within 24 hours of order completion. If you delete your account, all personal data is removed within 30 days.
9. Children's Privacy
ZaPrint is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of ZaPrint after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: privacy@zaprint.in